Frequently Asked Questions

Toy Care

Water-based is normally the go-to because it’s toy friendly with all materials! Hybrids are the best of both worlds, providing a longer lasting glide & easy clean up while still being toy safe, even with your silicone toys. Silicone-based lubricants are long lasting & slippery but aren’t recommended for use with silicone toys.

While it’s not a requirement in all instances, it is definitely recommended. Lubricants help to provide a layer of protection over sensitive tissues to prevent tearing and abrasions. It also makes things feel a lot better by reducing friction and increasing pleasure. Even if you feel as though you don’t need lubricant, it has many benefits. Give it a try!

Wash your toy with a gentle antibacterial soap and warm water, then wipe dry. For an extra step to preserve the quality and ensure it's sterility, spray your toy with a toy cleaner before wiping dry.

Some non porous materials such as silicone, glass & stainless steel can be boiled for 5-10 minutes, only if they aren’t motorized.

Once playtime and cleaning is over, make sure to store then in a cool dark place away from direct sunlight. Never store your silicone toys together or allow them to touch for long periods of time.

Shipping

All orders are processed and shipped within 1-3 business days. This excludes holidays.

Typically Standard Shipping takes 3-5 business days, while Expedited Shipping takes 1-3 business days to be delivered within the United States. You can keep track of shipping updates and delivery date estimates through the provided tracking number.

Here at Sinsations, we will always ship your order in generic and discreet packaging. Your secret is safe with us!

Still have a question or need some help?

We're happy to help! Send us an email at info@sinsationsadulttoys.com and we will get back to you shortly.